Newest Vehicle Technologies Going Unused—Many Owners Don’t Intend to Ever Use Them, J.D. Power Finds

TROY, Mich.–(BUSINESS WIRE)–While new-vehicle technology is a leading reason why buyers choose one vehicle over another, many new vehicles are equipped with some features that they want no part of, according to the J.D. Power 2021 U.S. Tech Experience Index (TXI) Study,SM released today. This ends up being costly to automakers and buyers alike. “New-vehicle prices are at an all-time high, partly as a result of an increased level of content,” said Kristin Kolodge, executive director of human m

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